Frequently Asked Questions
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Ordering & Compatibility
How do I know this part fits my laptop?
Each listing shows exact compatible models. If you're unsure of your laptop's exact model, send us a photo of the sticker under your laptop on WhatsApp and we'll confirm before you order.
What if I order the wrong part by mistake?
Message us on WhatsApp before the part ships and we'll swap it at no extra cost. Once a part has shipped, our standard returns policy applies.
Do you sell parts for older or discontinued laptop models?
In many cases yes — send us your model number on WhatsApp and we'll check current stock, even for models not yet listed on the site.
Genuine Parts & Warranty
Are these genuine or compatible parts?
It's stated clearly on each product page — new OEM-equivalent by default, with genuine originals where available.
What warranty comes with these parts?
Most parts carry a 6-month warranty, listed on the individual product page. Warranty covers manufacturing defects, not physical damage.
What happens if a part fails within the warranty period?
Message us on WhatsApp with your order details and a description of the fault. We'll arrange a replacement or repair depending on the part.
Delivery & Payment
How fast is delivery?
Same-day within Nairobi for orders confirmed before mid-afternoon. 1–2 days to major towns countrywide.
Do you deliver outside Nairobi?
Yes, countrywide. Delivery cost and timing depend on your location — ask us on WhatsApp for an exact quote.
What payment methods do you accept?
M-Pesa is the most common, plus cash on delivery in Nairobi for orders confirmed on WhatsApp. We'll confirm the best option when you order.
For Technicians & Businesses
Do you offer bulk or trade pricing?
Yes — repair shops and businesses ordering regularly get volume pricing, priority stock holds and credit terms. See our Technicians & Bulk Orders page or chat with us on WhatsApp.
Can I hold stock before confirming an order?
For regular trade customers, yes. Ask us about priority stock holds when you set up a trade account.
Repair Technician? Get Bulk Pricing.
Volume pricing, priority stock holds and credit terms for repair shops and businesses.
Still Not Sure?
Send us your laptop model or describe the problem on WhatsApp — we'll help you find the right part in minutes.
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